Cracking the code for growth
Family-run businesses often grapple with balancing tradition and innovation. Locker & Lock, one of Singapore’s largest providers of smart storage solutions, shows how steady growth can come from adapting to change. When second-generation leader Zack Chen took the reins in 2016, the company accelerated its transformation from a small distributor of coin-operated lockers into a key player in smart storage solutions across the region.
The company’s roots go back to 1990, when Zack’s father founded the business, specialising in coin lockers for transport hubs and public spaces in Singapore. This approach worked well for many years. However, as customer needs shifted, Locker & Lock adapted its strategy. Under Zack’s leadership, the business updated its offerings with innovative solutions, such as medical lockers and contactless systems, and expanded its reach across Southeast Asia.
In this issue of SME Showcase, we explore Locker & Lock’s journey — from its smooth leadership transition to the steps it took to stay relevant and thrive in a competitive landscape.
Whether you are looking to sharpen your edge or take your SME to the next level, there is plenty to learn from Locker & Lock’s success. Happy reading!
| Unlocking Potential and Success: Locker & Lock | |
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As one of the largest and fastest-growing smart storage solution providers in Singapore and the region, Locker & Lock has come a long way since its founding in 1990. What began as a coin-locker operator has evolved into a leading smart storage solution provider — propelled by the entry of second-generation leader Zack Chen into the business. Read more |
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