How Finance Brands Can Achieve Customer-Centricity and Lead Through the Covid-19 Crisis
Financial brands have spent a lot of the last decade-plus rebuilding their tattered reputations.
How Diversifying Channels Can Help Retailers and Consumer Goods Brands Survive Covid-19
Markets around the world have seen dramatic changes in the consumer landscape in a very short period of time, perhaps no more evident than in retail and consumer goods.
Advanced Content Intelligence and Cognitive Search: Merging Human Behavior and Technology
In 1995, astronomers in Chile discovered the coldest naturally-occurring spot in the universe
Despite Enormous Disruption, Your Preexisting Business Transformation Issues Have Not Gone Away
The result was a series of short reflections on the current state of brands and marketing in this time of massive change
Leadership in the Time of Covid-19: How Executives Should Communicate Through the Crisis
The coronavirus pandemic has far-reaching implications in all aspects of life and on the business front, posing new challenges for businesses and their executives.
While the Times May Be Uncertain, the Need to Drive Business is Anything But
The opportunity to generate some positive mojo for your brand by thanking people for staying home and/or front-line responders for their bravery is tempting, and may be a…
Is Amazon a Brand or a Service? Can It Be Both?
Over the past decade, Amazon has grown into an entity that fuels our everyday lives,
During a Crisis, Brands Should Let Their Actions Do the Talking
Imagine you live in a small town that’s just been hit by a Category 5 hurricane.
Steering Brands Through COVID-19
It's a confounding time for brands.
The Rapid Adjustment Of Customer Experience Strategy in Response to COVID-19
April 09, 2020 by Amanda Gagliardi
